Chapter 4 . E-Governance in the Indian Context

E-governance in India is a recently developed concept. The launch of National Satellite-Based
Computer Network (NICENET) in 1987 and subsequent launch of District Information System
of the National Informatics Centre (DISNIC) programme to computerize all district offices in the
country for which free hardware and software was offered to the State Governments provided the
requisite impetus for e-governance. E-governance thereafter developed with the growth of
technology. Today, there are a large number of e-Governance initiatives, both at the Union and
State levels. In 2006, the National e-Governance Plan (NeGP) was formulated by the Department
of Electronics and Information Technology and Department of Administrative Reforms and
Public Grievances that aims at making all government services accessible to the common man,
ensure efficiency, transparency and reliability of such services at affordable costs to realise the
basic needs of the common man. The NeGP has enabled many e-governance initiatives like:

– Digital India was launched in 2015 to empower the country digitally. Its main
components are: Developing a secure and stable digital infrastructure. Delivering
government services digitally .Achieving universal digital literacy.
– Aadhar is a unique identification number issued by UIDAI that serves as proof of identity
and address on the basis of biometric data. It is being used to provide many benefits to
the members of the society. One can e-sign documents using Aadhar.
– is a national citizen engagement platform where people can share ideas on and
be involved with matters of policy and governance.
– UMANG is a Unified Mobile Application which provides access to central and state
government services including Aadhar, Digital Locker, PAN, Employee Provident Fund
services etc.
– Digital Locker helps citizens digitally store important documents like mark sheets, PAN,
Aadhar, and degree certificates. This reduces the need for physical documents and
facilitates easy sharing of documents.
– PayGov facilitates online payments to all public and private banks.
– Mobile Seva aims at providing government services through mobile phones and tablets.
The m-App store has over 200 live applications which can be used to access various
government services.
– Computerization of Land Records ensures that landowners get digital and updated copies
of documents relating to their property.